Cancellation & Refund Policy

This policy applies to Buildem One subscriptions purchased from Buildem Construction Solutions. It does not limit any right you have under applicable law.

Seven-day refund of your first subscription

If Buildem One is not right for your business, you can ask for a full refund of your first subscription within seven calendar days of the day your subscription is activated. This applies to monthly and annual subscriptions.

• You receive the full amount you paid, including GST. Nothing is deducted, including payment-processing charges.
• The seven-day refund is available once for each customer business.
• If we approve the refund, your subscription ends on the day we approve it, and access to Buildem One ends then. You keep
• normal access while we review your request, so please export your records and attachments before you ask, or while we
• review it. Exporting is never a condition of your refund and never delays it.

A change to this policy applies to subscriptions bought after the change. A subscription keeps the refund rights in force when it was ordered.

Stopping renewal

Subscriptions do not renew or debit automatically. You can tell us at any time that you do not want to renew, and you keep normal access until the end of the period you have paid for. Stopping renewal does not delete your data. Please export your records and attachments before the period ends.

After the first seven days

Outside the seven-day window, cancelling does not entitle you to a refund of the unused part of a subscription, except where this policy says otherwise or the law requires it.

Payment errors

We refund in full a confirmed duplicate payment, any amount charged above the agreed price, and any payment for a service we did not provide.

Serious service failures

If a material failure of the service that is our responsibility is not resolved within seven calendar days of your written notice, you may end your subscription and we will refund the unused part of your prepaid period.

Bank disputes

If you have raised a dispute or chargeback with your bank or card issuer for a payment, we will not also refund that payment while the dispute is open, so that the same amount is not returned twice. When the dispute is decided, we will review any refund you are still entitled to under this policy.

How to ask for a refund

Email sales@buildem.in with your company name, your invoice number and the reason for your request.

• We will review your request within three business days.
• If it is eligible, we will start the refund within five business days of receiving your request.
• Refunds are returned to the payment method you used.

After we start a refund, your bank or payment provider decides how long it takes to reach your account. This usually takes a few business days and is not instant.

Tax

Where GST was charged on the payment we refund, we issue a GST credit note.

Contact

Buildem Construction Solutions · Ground Floor, 2nd, Jymshe Residency, Site No.: 22 4th Cross, Main, Begur Rd, Bengaluru, Bengaluru Urban, Karnataka 560068 · sales@buildem.in
Complaints: sales@buildem.in