FAQs – General Information
Q: Do you have a physical store?
A: Yes, we have a physical store in addition to our online platform. You can visit us at the Address to explore our products in person and receive expert guidance for your construction needs. We also offer delivery across Bangalore and surrounding areas.
Q: How do I contact Buildem for support?
A:You can contact our support team via email at support@buildem.in or call us at +91-7899730461. We're available Monday to Saturday from 9am - 6pm to assist you with any inquiries.
Q: Can I request product recommendations?
A:Â Yes, we offer product recommendations and guidance based on your specific project needs. Contact our team for expert advice.
FAQs – Product Information
Q: How can I be sure I'm selecting the right product for my project?
A: Our team is available to provide guidance based on your specific requirements. You can also refer to our blog and product guides for expert advice.
Q: Are the products on Buildem.in genuine and certified?
A: Yes, all products listed on Buildem.in are sourced from reputable brands and manufacturers to ensure authenticity and quality.
Q: Do you provide product documentation, like method statements or data sheets?
Q: Yes, we offer technical documents such as method statements, product data sheets, and installation guides for many of our products.
FAQs – Billing, Payments and Purchase Information
Q2: Can I get a bulk purchase discount?
A:Â Yes, we offer discounts for bulk orders. Please contact us for a customized quote based on the quantity and product type.
Q3: Are my payment details secure?
A: Yes, all payment details are processed through secure, encrypted gateways to ensure the safety of your data.
FAQs – Order and Delivery
Q: Who is responsible for shipping and delivery?
A: Shipping and delivery can be arranged by the purchaser or by us upon request. If you choose to have us arrange delivery, the cost will be added separately as it is not included in the product price. You are responsible for coordinating with the transporter if you arrange your own delivery.
Q: Can I return products? How do returns work?
A: We generally do not allow returns if the correct product was supplied, as construction materials are difficult to manage for returns. However, if there is a defect or incorrect item delivered, please contact our customer service team, and we will guide you through the return or replacement process.
Q: How is delivery arranged?
A: Delivery transport is to be arranged by the purchasers. However, we can arrange delivery on your behalf upon request. Please note that the cost of delivery is not included in our product prices.
Q: Is store pickup available?
A: Yes, store pickup is available. You can place an order for shop pickup, and the products can be picked up by you within 2 to 24 hours at your convenience.
Q: How long will it take to receive my order?
If you're arranging your own delivery, the timeline depends on your chosen transport. If we arrange delivery for you upon request, orders are typically delivered within 3hours –24 hours on business days, depending on your location.
Q: Can I change the delivery method after placing an order?
A: Yes, you can change the delivery method before the order is processed. Please contact our customer support team as soon as possible to update your preferences.
Q: Is the cost of delivery included in the product prices?
A: No, the cost of delivery is not included in our product prices. Delivery charges will be additional if you request us to arrange transport on your behalf.
Q: Can I change the delivery address after placing an order?
A: Yes, you can change the delivery address before the order is shipped. Contact our customer service team as soon as possible to update your address.
FAQs – Legal and Liability
Q: What is Buildem.in's liability for defective products?
A: Buildem.in acts as a platform to sell products from various manufacturers. If a product is found to be defective upon delivery, we will assist you in contacting the manufacturer, but our liability is limited to facilitating the sale. Any issues related to product defects after delivery must be resolved with the manufacturer.
Q: What are the legal terms for using Buildem.in?
A: Our platform operates under the Terms and Conditions outlined on our website, which cover topics like payment security, intellectual property, and dispute resolution. These terms also specify that Buildem.in is not responsible for warranty claims.